Privacy Policy
Last Updated: July 1, 2026
Maison Veritas respects your privacy and is committed to handling personal information responsibly, transparently, and securely.
This Privacy Policy explains how Maison Veritas collects, uses, stores, shares, protects, and retains personal information when you:
Visit maisonveritasglobal.com
Submit an enquiry or contact form
Request a catalogue, collection presentation, capability overview, proposal, or other business information
Contact us by email, telephone, social-media platform, or another business channel
Engage with Maison Veritas regarding a potential commercial, supply, sourcing, distribution, gifting, hospitality, promotional, or partnership opportunity
This Policy is intended to explain our privacy practices clearly. It does not replace any separate confidentiality agreement, proposal, supply agreement, or commercial contract entered into between Maison Veritas and a buyer, supplier, distributor, partner, or other business party.
1. Who We Are
For the purposes of this Privacy Policy, Maison Veritas means:
Maison Veritas International Ltd, trading as Maison Veritas.
Maison Veritas is an international premium business providing glassware, tabletop solutions, branded promotional collections, corporate and luxury gifting solutions, packaging products, lifestyle products, branded merchandise, and related commercial solutions for international buyers.
For purposes of applicable data-protection law, Maison Veritas is generally the data controller for the personal information described in this Privacy Policy. This means Maison Veritas determines why and how such information is used.
For privacy-related questions, requests, or concerns, contact:
Maison Veritas
Email: contact@maisonveritasglobal.com
Subject line: Privacy Request
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
The Maison Veritas website
Website contact forms
Catalogue requests
Email communications
Commercial enquiries
Product, sourcing, partnership, distribution, and procurement discussions
Social-media messages or interactions where Maison Veritas is able to identify you
Other business communications with Maison Veritas
This Privacy Policy does not apply to third-party websites, platforms, or services that may be linked from our Website. Those parties operate under their own privacy policies and terms.
3. Personal Information We May Collect
The personal information we collect depends on how you interact with Maison Veritas.
A. Information You Provide Directly
When you contact us, request information, or submit an enquiry, we may collect:
Full name
Business email address
Company or organization name
Job title, department, or business role
Country, market, territory, or region
Telephone number, where voluntarily provided
Product or collection interest
Commercial requirements
Project description
Estimated order quantity
Preferred timeline
Target market
Hospitality, beverage, gifting, distribution, promotional, or institutional requirements
Information included in your message, form submission, attachment, or email
Any other information you choose to provide
B. Information Collected Automatically Through the Website
When you visit the Website, we may automatically collect limited technical and usage information, such as:
Internet Protocol address
Browser type and browser version
Device type
Operating system
Website pages viewed
Date and time of visit
Referring website or source
General interaction information
Error, performance, or security logs
Cookie and similar-technology information, where used
This information may be collected through website-hosting systems, server logs, security tools, cookies, or analytics tools.
C. Information Received From Other Sources
Where permitted by applicable law, Maison Veritas may receive limited professional contact information from sources such as:
Public company websites
Public professional directories
Public social-media or professional-networking platforms
Referrals from business contacts
Trade events, exhibitions, meetings, or networking events
Business partners, suppliers, distributors, or intermediaries
Publicly available company or market information
This may include your name, professional role, company, business email address, business location, and publicly available professional information.
Where we obtain personal information indirectly, we will handle it in accordance with applicable law and provide appropriate notice where required.
4. Information We Ask You Not to Send
Unless Maison Veritas has specifically requested it in writing and provided an appropriate secure route, please do not send us:
Passport copies
National identity documents
Bank-account details
Payment-card details
Personal tax information
Medical or health information
Biometric information
Passwords
Sensitive personal information
Confidential supplier agreements
Confidential product designs
Trade secrets
Restricted customer data
Information you are not authorized to disclose
If you send such information without a secure and authorized request, Maison Veritas may delete, restrict, or avoid using it where appropriate.
5. Why We Use Personal Information
Maison Veritas may use personal information for the following purposes:
PurposeExamplesResponding to enquiriesReplying to a contact form, email, catalogue request, or business introductionAssessing commercial relevanceUnderstanding whether a collection, product category, partnership, or proposal may be relevantPreparing business materialsSending a catalogue, collection presentation, proposal direction, capability overview, or requested commercial informationManaging commercial discussionsFollowing up on enquiries, arranging meetings, discussing buyer requirements, or clarifying product needsMaintaining business recordsRecording commercial communications, requests, contact history, and business-development activityWebsite operation and securityProtecting the Website, preventing misuse, maintaining security, and resolving technical issuesImproving Website experienceUnderstanding how visitors use the Website and improving content, performance, and navigationLegal and regulatory complianceMeeting legal, accounting, record-keeping, security, or regulatory obligationsProtecting rights and interestsEstablishing, exercising, or defending legal claims, preventing fraud, or protecting Maison Veritas and othersMarketing communicationsSending relevant updates, collections, thought leadership, or commercial invitations only where permitted and appropriately consented to
Maison Veritas does not sell personal information.
Maison Veritas does not use personal information to make decisions that produce legal or similarly significant effects solely through automated processing.
6. Lawful Bases for Processing
Maison Veritas processes personal information only where there is a lawful basis to do so.
Depending on the circumstances, this may include:
A. Your Consent
We may rely on your consent when you:
Choose to receive optional marketing communications
Accept optional analytics or marketing cookies, where required
Ask us to process information for a specific optional purpose
Give consent in another clear and informed manner
You may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing carried out before withdrawal.
B. Taking Steps Before a Contract
We may process your information where necessary to:
Respond to your request
Prepare a quotation or proposal
Discuss product options
Assess a commercial opportunity
Respond to a request for information
Take steps requested by you before entering into a commercial relationship
C. Legitimate Business Interests
We may process limited personal information where necessary for legitimate business interests, provided those interests do not override your rights and freedoms.
These interests may include:
Responding to genuine commercial enquiries
Managing business relationships
Protecting Website security
Preventing fraud, spam, and misuse
Maintaining accurate business records
Improving Website performance
Protecting Maison Veritas’ legal rights
Administering internal operations
D. Legal Obligations
We may process or retain information where necessary to comply with legal, tax, accounting, regulatory, security, or record-keeping obligations.
E. Protection of Rights, Safety, or Legal Claims
We may process information where necessary to protect the rights, safety, property, legal interests, or security of Maison Veritas, our users, or others.
7. Enquiries Are Different From Marketing
When you submit an enquiry, Maison Veritas may contact you to respond to that specific enquiry, provide requested information, clarify your requirements, or follow up regarding the business opportunity.
This type of communication is different from general marketing.
Maison Veritas will not add you to a general marketing list merely because you submitted a contact form or requested information, unless:
You separately consent to receive marketing communications; or
Another lawful basis applies under applicable law.
Where Maison Veritas sends marketing communications, we will provide a clear and practical way to opt out.
You may stop receiving marketing communications at any time by:
Clicking an unsubscribe link, where provided
Replying to the message with “unsubscribe”
Emailing contact@maisonveritasglobal.com
Asking us not to contact you for marketing purposes
Opting out of marketing does not stop Maison Veritas from sending essential operational, legal, contractual, or enquiry-related communications.
Kenyan regulations require direct-marketing communications to offer a clear opt-out route, and consent requirements must be handled carefully.
8. When Information Is Required and What Happens If You Do Not Provide It
Certain information may be necessary for Maison Veritas to respond to an enquiry or assess a business opportunity.
For example, we may need:
Your name
Your business email address
Your company name
Your country or market
Sufficient details about your enquiry
If you choose not to provide necessary information, Maison Veritas may be unable to:
Respond effectively to your enquiry
Send requested materials
Prepare a relevant collection direction
Arrange a business discussion
Assess whether a commercial opportunity is suitable
You are not required to provide optional information unless you choose to do so.
9. How We Share Personal Information
Maison Veritas does not sell, rent, or trade personal information.
We may share personal information only where reasonably necessary and lawful, including with:
A. Service Providers
We may use trusted service providers that support our business operations, such as providers of:
Website hosting
Email hosting
Website maintenance
Website security
Cloud storage
Business communications
Data backup
Analytics, where enabled
Legal, accounting, compliance, or professional-advisory services
These providers may only process personal information for the services they provide to Maison Veritas and subject to appropriate confidentiality, security, and data-protection obligations.
B. Business Partners or Suppliers
We may share limited information with a relevant supplier, manufacturer, logistics provider, or commercial partner only where necessary to assess or support a specific business opportunity.
For example, this may include information needed to understand:
Product specifications
Branding requirements
Market requirements
Packaging requirements
Order quantities
Commercial timing
Delivery considerations
Maison Veritas will not share unnecessary personal information.
C. Legal, Regulatory, or Security Authorities
We may disclose information where required or permitted by law, including to:
Courts
Regulators
Government authorities
Law-enforcement authorities
Professional advisers
Insurers
Fraud-prevention or cybersecurity service providers
D. Corporate Transactions
If Maison Veritas is involved in a merger, restructuring, acquisition, financing transaction, sale of assets, or similar business transaction, personal information may be shared with relevant advisers or parties, subject to appropriate confidentiality and legal safeguards.
10. International Data Transfers
Maison Veritas serves international markets and may use service providers whose systems, servers, or personnel are located outside Kenya or outside your country of residence.
As a result, personal information may be transferred to, accessed from, stored in, or processed in another country.
Where such transfers occur, Maison Veritas will take reasonable steps to ensure that appropriate safeguards are in place. Depending on the circumstances, these safeguards may include:
Contractual data-protection obligations
Confidentiality obligations
Security requirements
Vendor due diligence
Technical and organizational security measures
Data-minimization controls
Consent, where required
Other legally recognized transfer safeguards
Maison Veritas will not knowingly transfer personal information internationally in a manner that is inconsistent with applicable data-protection requirements.
Kenyan privacy law requires safeguards or consent for cross-border transfers, and the ODPC has specifically emphasized transparency, purpose limitation, minimization, accuracy, and storage limitation in transfer arrangements.
11. Data Retention
Maison Veritas retains personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.
Our working retention periods are:
Information TypeRecommended Retention PeriodGeneral website-enquiry recordsUp to 24 months after the last meaningful interactionCatalogue or presentation requestsUp to 24 months after the last meaningful interactionCommercial opportunity or proposal recordsUp to 36 months after the last meaningful interactionActive buyer, supplier, partner, or distributor recordsFor the duration of the relationship and up to 7 years afterward, where needed for legal, accounting, tax, or commercial recordsMarketing-consent recordsFor as long as consent remains active, plus a reasonable period to demonstrate complianceMarketing opt-out or suppression recordsFor as long as necessary to honor your opt-out request and avoid future unwanted marketingWebsite security and technical logsFor a limited period reasonably necessary for security, troubleshooting, and incident reviewPrivacy-request recordsFor as long as reasonably necessary to demonstrate compliance and manage the request
Maison Veritas may retain information for longer where necessary to:
Comply with legal obligations
Maintain accounting or tax records
Resolve disputes
Enforce agreements
Establish, exercise, or defend legal claims
Prevent fraud or misuse
Protect security
When personal information is no longer needed, Maison Veritas will delete, anonymize, pseudonymize, or securely archive it, as appropriate.
Kenyan regulations require organizations to operate a retention schedule, periodically review stored personal information, and remove, anonymize, or otherwise protect data that is no longer needed.
12. Cookies and Similar Technologies
The Website may use cookies, pixels, local storage, server logs, or similar technologies.
Cookies are small text files stored on your device that may help a website function, remember preferences, understand visitor activity, or improve performance.
A. Strictly Necessary Cookies
Some cookies or technical tools may be necessary for the Website to function properly, provide security, prevent spam, or remember basic settings.
These may be used without optional marketing consent where legally permitted.
B. Analytics Cookies
Maison Veritas may use analytics tools to understand how visitors use the Website, such as:
Which pages are visited
How visitors reach the Website
Which devices or browsers are used
Whether the Website performs properly
Which content is most useful
Where required, Maison Veritas will request consent before placing non-essential analytics cookies.
C. Marketing Cookies
Maison Veritas does not intend to use advertising, retargeting, or behavioral-marketing cookies without appropriate notice and consent.
If such tools are introduced in the future, this Privacy Policy and the Website cookie controls will be updated before or when those tools are activated.
D. Managing Cookies
You can usually manage cookies through:
Your browser settings
Your device settings
The Website cookie banner or cookie-preference tool, where available
Please note that blocking certain cookies may affect Website performance or functionality.
13. Security Measures
Maison Veritas takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
These measures may include:
Secure website hosting
HTTPS or encrypted website connections
Access controls
Password protection
Permission-based access
Staff or representative confidentiality obligations
Reasonable vendor due diligence
System updates and security maintenance
Backup and recovery procedures
Controls intended to prevent unauthorized access
Procedures for managing suspected security incidents
No website, email system, cloud service, or online transmission can be guaranteed to be completely secure.
You should take reasonable precautions when communicating online. Do not send confidential, sensitive, or high-risk information through ordinary email or website forms unless Maison Veritas has provided a secure and authorized method.
14. Data Breaches and Security Incidents
If Maison Veritas becomes aware of a suspected or confirmed personal-data breach, we will assess the situation, take reasonable steps to contain and investigate the incident, and take action required by applicable law.
Where required, Maison Veritas may notify:
The Office of the Data Protection Commissioner
Affected individuals
Relevant regulators
Law-enforcement authorities
Relevant service providers or business partners
15. Your Privacy Rights
Depending on applicable law and the circumstances, you may have the right to:
Be informed about how your personal information is used
Request access to your personal information
Request correction of inaccurate, incomplete, outdated, or misleading information
Request deletion or destruction of information that is no longer necessary or lawfully retained
Object to certain processing
Request restriction of processing in certain circumstances
Withdraw consent where consent is the basis for processing
Request data portability in a structured and commonly used format
Object to direct marketing
Ask for review of a significant decision made solely by automated processing, where applicable
Lodge a complaint with the Office of the Data Protection Commissioner or another appropriate regulator
How to Make a Privacy Request
Send an email to:
contact@maisonveritasglobal.com
Subject line: Privacy Request
Please include:
Your full name
Your business email address
The nature of your request
Relevant context, such as the Website form, email exchange, or other interaction
Any information that helps us identify the relevant records
Maison Veritas may ask for reasonable proof of identity before acting on a request. This helps protect your information from unauthorized access or misuse.
We will respond within the period required by applicable law. Kenyan regulations set specific response expectations for access, correction, restriction, erasure, and portability requests.
If you are dissatisfied with our response, you may lodge a complaint with Kenya’s Office of the Data Protection Commissioner. The ODPC provides a complaint process, including electronic submission options.
16. Children’s Privacy
The Website is designed for business, procurement, hospitality, beverage, distribution, gifting, institutional, and commercial audiences.
Maison Veritas does not knowingly collect personal information from children.
If Maison Veritas becomes aware that personal information relating to a child has been submitted without appropriate parental or guardian authorization, we will take reasonable steps to delete, restrict, or otherwise appropriately handle that information.
If you believe a child has provided personal information to Maison Veritas, please contact:
contact@maisonveritasglobal.com
17. Third-Party Links and Platforms
The Website may contain links to third-party websites, social-media platforms, supplier websites, external forms, or other services.
Maison Veritas does not control and is not responsible for:
The privacy practices of third parties
Third-party content
Third-party security measures
Third-party cookies
Third-party terms and conditions
The availability or performance of external websites
Before sharing personal information with another website or platform, please review that party’s privacy policy.
18. Changes to This Privacy Policy
Maison Veritas may update this Privacy Policy from time to time to reflect changes in:
Business operations
Website features
Service providers
Data-processing practices
Legal or regulatory requirements
Privacy and security practices
The latest version will be published on this page with a revised effective date or last-updated date.
Your continued use of the Website after an updated version is published means that you acknowledge the updated Privacy Policy.
Where required by law, Maison Veritas will provide additional notice or seek consent before making material changes.
19. Contact Us
For questions about this Privacy Policy, personal-information handling, privacy rights, or data-protection concerns, contact:
Maison Veritas
Email: contact@maisonveritasglobal.com
Subject line: Privacy Request